Study: Businesses, consumers need agent guidance on cyber threats

The pandemic caused a seismic shift to virtual business interactions, creating a hunting ground for cybercriminals looking to take advantage of system vulnerabilities.

Despite growing awareness around cyber threats, Nationwide’s Agent Authority survey indicates that many consumers and businesses are dangerously underprepared to defend against evolving cyber risks. That is more alarming when considering half of cyberattacks are aimed at small businesses, but only 17% of small-business owners reported having cyber coverage in place. On the contrary, 71% of middle-market business owners purchased cyber insurance.

Related: What has COVID-19 taught us about cybersecurity?

The survey of 2,600 U.S. independent insurance agents, consumers, and business clients also reveals that consumers have limited knowledge of cyber threats, with two in five consumers lacking adequate knowledge of common risks. As IoT devices become more ubiquitous across the U.S., consumers need to understand possible cyber exposures.

“Our survey highlights concerning vulnerabilities for consumers and small-business owners… But regardless of the type of client, now is an important time for insurance agents to talk to their customers about cybersecurity solutions and best practices,” Catherine Rudow, vice president of cyber insurance for Nationwide, said in a statement.

Check out the below infographic for more cyber insurance insights from Nationwide’s Agent Authority survey.

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Crisis Management

California Wildfire Relief: A Collaborative Effort by Lawmakers and Insurance Leaders

California’s recent wildfires have highlighted the urgent need for action to address the growing insurance challenges in the state. With insured losses estimated at $30 billion, leaders are working tirelessly to provide relief and ensure resilience. Protecting Policyholders Amid Wildfire RisksCalifornia Insurance Commissioner Ricardo Lara has taken swift action, issuing a one-year moratorium on insurance companies canceling or non-renewing residential policies in wildfire-affected areas. Additionally, those who received non-renewal notices within 90 days before the fires are now protected.“If you’ve received a non-renewal notice between October 9 and January 7, your insurer should retain you as a valued policyholder,” Lara emphasized during a press briefing. Lara also proposed a future grant program to assist low-income homeowners in reducing wildfire risks by installing fire-resistant roofs and creating defensible spaces around their homes.“This initiative is crucial for protecting homes and building long-term resilience,” he noted. Legislative Action for Stability and Faster ClaimsCalifornia lawmakers introduced the FAIR Plan Stabilization Act, aiming to bolster the California FAIR Plan with catastrophe bonds to address potential liquidity shortfalls. Speaker of the Assembly Robert Rivas also announced plans to advance legislation that would streamline insurance claims for homeowners affected by the wildfires. The Financial Toll and Industry ResponseAccording to Wells Fargo Securities, insured losses from the wildfires are projected at $30 billion, with homeowners’ insurance accounting for 85% of those losses. High-value properties and extensive damage underscore the financial strain, as the Palisades Fire alone has burned over 23,000 acres and destroyed 4,500 buildings. Despite the magnitude of the disaster, industry leaders assure Californians that the insurance sector is equipped to handle the recovery. Sean Kevelighan, CEO of the Insurance Information Institute (Triple-I), affirmed that “all claims will be covered, whether through private insurers or the California FAIR Plan.” A Call for Resilience and ReformThe devastating wildfires serve as a wake-up call for California to rethink its preparedness and insurance strategies.“This catastrophic event underscores the need for greater resilience,” Kevelighan said. “It’s time to reevaluate how we manage risks and sustain a functional insurance market in this state.” At Skyscraper Insurance, we are committed to supporting our clients in navigating these challenges, ensuring access to reliable coverage, and fostering resilience for the future. Together, we can weather any storm. #WeShareYourVisionForABetterTomorrow

Workers' Comp

2025 Workers’ Compensation Trends: What to Expect

As the workforce continues to evolve, workers’ compensation is at the forefront of addressing new challenges and opportunities. By 2033, nearly one in four U.S. workers will be 55 or older, as reported by the Bureau of Labor Statistics (BLS). This marks a significant increase from just over 15% in 2003. The aging workforce brings new complexities, including a rise in chronic health conditions, comorbidities, and longer recovery times following workplace injuries. At Skyscraper Insurance, we understand that these trends require adaptive strategies. Tailored safety programs, ergonomic solutions, and a focus on preventive care and health maintenance are vital to ensuring the health, productivity, and safety of older employees. These measures don’t just mitigate risks—they also create a supportive and efficient workplace environment. In parallel, advancements in technology are revolutionizing the workers’ compensation landscape. Innovations like artificial intelligence and telemedicine are enhancing the customer experience, from streamlining underwriting and claims processes to providing injured workers with immediate access to medical professionals. The rise of the gig economy further underscores the need for dynamic, tech-driven solutions to keep pace with an ever-changing workforce. The importance of risk management is also reflected in recent executive surveys. In 2024, 23% of global executives identified employee risk as their top concern, surpassing all other business risks. Additionally, 42% believed they were operating in a high-risk environment, a notable increase from 31% in 2023. This sentiment highlights the growing recognition of the need for proactive and comprehensive workers’ compensation solutions. Looking ahead to 2025, businesses should prepare for potential shifts in workers’ compensation costs. Factors such as wage inflation, increased claim sizes, and market dynamics may lead to rising premiums despite a softer market. At Skyscraper Insurance, we are dedicated to helping businesses navigate these changes effectively. By staying ahead of industry trends and leveraging cutting-edge solutions, we empower our clients to maintain robust, compliant, and forward-thinking workers’ compensation programs. Together, we share your vision for a safer and more prosperous tomorrow.

Study: Businesses, consumers need agent guidance on cyber threats