In the insurance industry, people looking for a new carrier want one who is accessible. Not just before the sale, but long after they become a customer. That’s where an insurance answering service can distinguish your agency as the best.
Customers expect that they can reach you when the worst happens. Sometimes, that’s after the office closes. Our team of smart and cheerful virtual receptionists are available to back you up 24/7.
How Insurance Answering Service Works
The answering service is customized to your insurance agency’s specific needs. Generally, the process is as follows:
The call handling protocol is set-up and loaded into the answering service software.
A unique call forwarding telephone number is assigned to your insurance agency. You can route calls to this 24/7 according to your needs.
The telephone is answered in your name and handled promptly and professionally.
Your scripts are used to gather information for claims or quotes.
Information is delivered to the correct staff member according to your instructions. Urgent calls follow escalation steps to insure that your team is ready to respond to clients.